Join Our Team: Service Executive – Customer Support

Are you ready to make a difference in the healthcare industry? We are looking for a dedicated and customer-focused Service Executive to join our support team at Thane HO!

Job Summary

As a Service Executive – Customer Support, you will play a crucial role in assisting customers, addressing their concerns, and ensuring a seamless support experience. If you have experience in customer service within the healthcare industry, we’d love to hear from you!

Key Responsibilities

• Respond promptly to customer queries via phone, email, and chat.
• Provide accurate, valid, and complete information using the right tools and methods.
• Handle complaints, offer solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process customer accounts, and file documents.
• Coordinate with internal departments to resolve customer issues.
• Follow communication procedures, guidelines, and policies.
• Identify and assess customer needs to achieve satisfaction.
• Create weekly dashboards for complaint tracking and resolution.

Requirements

• Proven experience in customer support or client service.
• Strong phone handling and active listening skills.
• Familiarity with CRM systems and customer service practices.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Graduation in any healthcare domain (preferred).
• Proficiency in English and strong technical understanding.

Work Schedule: Monday to Saturday, 9 AM – 6 PM

Ready to Join Us?

If you’re passionate about customer support and want to be part of a dynamic team, apply today!

For more information, contact us at hr@forgebs.com

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