Effective Date: July 12, 2025

Issued by: Legal Affairs Division, Dr. Sudhir’s Pain Relief Clinic (kolkata neurospine centre wellness clinic)

1. Introduction

This Privacy Policy (“Policy”) sets forth the comprehensive privacy practices of Dr. Sudhir’s Pain Relief Clinic (“we,” “us,” or “our”), applicable to all individuals accessing or utilizing our digital platform, physical clinics, mobile applications, and/or services (collectively, the “Services”). This Policy governs our data collection, usage, and disclosure protocols in accordance with the Information Technology Act, 2000, and the applicable Rules thereunder, including but not limited to the SPDI Rules.

2. Categories of Data Collected

We may collect the following categories of personally identifiable information (PII) and sensitive personal data or information (SPDI):

1. Identity Data: Full legal name, date of birth, gender, identification number (Aadhaar/PAN, if voluntarily provided).
2. Contact Data: Physical address, email address, contact number(s), emergency contact details.
3. Health Data: Past and present medical history, diagnostic results, therapy data, prescriptions, physical and emotional condition, pain intensity levels, and treatment outcomes.
4. Transaction Data: Details of payments made, appointment records, usage logs.
5. Technical Data: IP address, geolocation, browser type and version, time zone settings, device identifiers, operating systems, cookies, session data, and meta-data collected via analytics.

3. Lawful Basis for Processing

All processing activities are conducted pursuant to one or more of the following legal bases:

– Performance of a contract to provide Services;

– Compliance with legal obligations imposed by governmental or regulatory bodies;

– Express and informed consent obtained from the data subject;

– Legitimate interests pursued by the Clinic or third-party processors.

4. Purpose of Processing

Data may be processed for, including but not limited to:

– Facilitation of appointment bookings and rescheduling;

– Maintenance of patient medical records;

– Delivery of diagnosis, treatment, therapy, and post-care;

– Risk assessment, fraud detection, and operational troubleshooting;

– Marketing and promotional outreach subject to opt-in consent.

5. Data Disclosure and Third-Party Transfers

We may disclose personal data to the following entities under strict confidentiality and necessity criteria:

1. Internal employees on a need-to-know basis;
2. Licensed therapists, caregivers, and diagnostic affiliates;
3. Authorized logistics or pharmacy partners;
4. Legal or regulatory bodies upon valid requisition;
5. Technology vendors and IT service providers under binding data protection agreements.

6. Data Security and Retention

All personal data is protected using encryption-at-rest and in-transit protocols, firewall systems, access logging, and regular vulnerability scans. Data is retained for a minimum of seven (7) years or as otherwise required by prevailing laws.

7. Your Rights

Subject to applicable limitations, data subjects are entitled to the following rights:

– Right to access personal information;

– Right to correction and rectification;

– Right to withdraw consent for non-mandatory processing;

– Right to request erasure or object to processing, subject to retention duties.

8. Cross-Border Data Transfer

In case of cross-border processing, we implement model contractual clauses and international safeguards.

9. Contact & Complaints

Questions or concerns may be directed to:

Data Protection Officer (DPO), privacy@drsudhirspainrelief.com, +91 91636 95790

10. Modifications

This Policy is subject to amendments. Updates shall be notified electronically and deemed effective upon publication.

Shipping & Delivery

1. Order Processing

All items—such as our Pain Relief Kits and therapeutic accessories—are carefully packed and dispatched within 1 business day after order confirmation. You will receive an email or SMS with your tracking number to monitor your shipment.

2. Delivery Timeline

We’re committed to your comfort and convenience. Standard delivery across India takes up to 7 business days, ensuring timely receipt of your pain relief essentials.

3. Shipping Charges

• Free standard delivery is available on orders above ₹1,000.

• A flat charge of ₹50 applies for orders below this threshold.

• Occasionally, express delivery options may be added—please select at checkout for additional charges to apply.

4. Delivery Scope

We deliver our pain care products nationwide across India. While we strive to reach all areas efficiently, remote or rural locations may experience minor delays, in which case we’ll keep you informed immediately.

5. Order Tracking

The moment your package is dispatched, you will receive a tracking ID. Enter this on our courier’s website or use the link we provide for real-time updates.

6. Delivery Issues & Support

Facing a delay or delivery hiccup? We’re here to help. Please reach out to our support team via:

• Phone: 033‑69028275

• Email: (your designated support email)

We typically resolve delivery issues within 48 hours once reported.

7. Returns & Exchanges

Should you need a return or exchange (e.g., due to misdelivery or product defect), please refer to our Refund, Return & Cancellation Policy—our team will assist promptly and efficiently.

Why Trust Our Delivery?

Dr. Sudhir’s Pain Relief Clinic is more than a clinic—we are India’s first and largest Integrated Pain Relief Ecosystem, delivering holistic, doctor-curated therapies, kits, and accessories directly to your doorstep. With a 99% success rate and patient-first values, we bring both care and convenience straight to you.